Smartphone

Phone FAQ

Common questions about smartphones and tablets and our answers to them.

Remember to submit more of your questions for us to answer! We will update all FAQ pages periodically.

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1. How do I change the language on my phone?

Android:

  1. Open Settings

  2. Select System Languages & Input

  3. Select Add a Language then choose the language you want.

  4. Drag the language you added to the top of the list, and it will become the default language.

iPhone:

  1. Open Settings

  2. Select General

  3. Select Language and Region

  4. Select "Phone language

  5. Choose the language you want, and it will become the default language.

Mobile Phone
Tablet & Coffee

2. What do the apps on my iPad do?

Check out this video on YouTube for an easy to understand tutorial!

3. What are some good translator apps?
 

Android:

  • Google Translate

  • Microsoft Translator

iPhone:

  • Google Translate

  • Translate App (by Apple, built in to iPhones)

  • Microsoft Translator

English Japanese Dictionary
Mobile Phone Photo of Carnival

4. How do I upload my photos and videos on my phone to the cloud?
 

Android:

  1. The easiest way is to upload everything into Google Drive.

  2. Go to Google and create and account by following the directions given to you.

  3. Go to Google Drive: www.drive.google.com.

  4. You can now go to your camera roll and upload your photos to the Drive.

iPhone:

  1. All iPhones come with 5GB of free iCloud storage, and photos and videos can be uploaded here.

  2. To enable iCloud backup for photos, first go to Settings > [your name].

  3. Tap iCloud.

  4. Tap Photos, then turn on iCloud Photos.

  5. If you would like more storage or your free iCloud storage is full, refer to Apple.com to see your purchase options for more iCloud storage.

5. How do I find my Apple ID password?
 

On iPhone and iPad:

  1. Go to settings.

  2. Select [your name]

  3. Select Password & Security

  4. Select Change Password.

On Mac:

  1. Choose Apple menu

  2. Select System Preferences

  3. Select Apple ID.

  4. Select Password and Security

  5. Select "Forgot Apple ID or password" and follow the onscreen instructions.

*Before you can reset your Apple ID password, you'll be required to enter the password you used to unlock your Mac.*

Digital Security System
App Screens

6. Why is my device so slow?

There are two factors that could affect this, the first being how old you device is.

 

The older your device, the slower it will be. There is no real long term fix except to buy a new one. Sometimes, resetting to factory defaults may speed the device up in the short run.

 

The second factor that could affect this is RAM. RAM is essentially what determines the speed at which your device runs. If you do not close apps, they will continue to run in the background and take up RAM, therefore slowing down your phone.

 

For iPads and iPhone with home buttons, double press the home button to open the App Switcher, and swipe up on each app that appears on the screen to close it.

 

For iPads and iPhone without home buttons, swipe up from the bottom to the middle of your screen and hold until you see the App Switcher.

7. Why can't I connect to the internet?

  1. Check if you have airplane mode on or WiFi off.

  2. If airplane mode is on or WiFi is off, turn off airplane mode and turn WiFi on.

  3. If that does not work, check your WiFi password and range.

  4. If all else fails, restart your device.

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Mobile Design

8. Why doesn't my tablet have cellular data?

Only select tablets can have cellular service. You must choose the model that includes the option for a SIM card.

9. How to I free up storage when it is full?
 

The best way to free up some storage is by deleting apps you do not use. After that, delete or back up photos and videos into a cloud based storage service such as Google Drive or iCloud.

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Keyboard

4. What are some basic keyboard commands?
 

Windows PC/laptop

copy: ctrl (control) +c

paste: ctrl+v

undo: ctrl+z

redo: ctrl+y

save: ctrl+s

Mac

copy: cmd (command ⌘)+c

paste: cmd+v

undo: cmd+z

redo: cmd+y

save: cmd+s

Keyboard

4. What are some basic keyboard commands?
 

Windows PC/laptop

copy: ctrl (control) +c

paste: ctrl+v

undo: ctrl+z

redo: ctrl+y

save: ctrl+s

Mac

copy: cmd (command ⌘)+c

paste: cmd+v

undo: cmd+z

redo: cmd+y

save: cmd+s

Keyboard

4. What are some basic keyboard commands?
 

Windows PC/laptop

copy: ctrl (control) +c

paste: ctrl+v

undo: ctrl+z

redo: ctrl+y

save: ctrl+s

Mac

copy: cmd (command ⌘)+c

paste: cmd+v

undo: cmd+z

redo: cmd+y

save: cmd+s

Keyboard

4. What are some basic keyboard commands?
 

Windows PC/laptop

copy: ctrl (control) +c

paste: ctrl+v

undo: ctrl+z

redo: ctrl+y

save: ctrl+s

Mac

copy: cmd (command ⌘)+c

paste: cmd+v

undo: cmd+z

redo: cmd+y

save: cmd+s

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10. Why won't this app work?

This may mean that your device software is out of date and is no longer supported by the app. You must update your software.

 

Android:

  1. Make sure your device is connected to WiFi.

  2. Open Settings

  3. Select About

  4. Select Check for Updates. If there is an update available, your phone will prompt you to install it.

  5. Select Install

iPhone:

  1. Plug your device into power and make sure it is connected to WiFi.

  2. Open Settings

  3. Select General

  4. Select Software Update. If there are updates available, they will show up there.

  5. Select Download and Install. You can also automate this process by enabling automatic updates.

If you cannot update your device's software, that means your device may be too old and is not longer supported by the maker.