Phone App

Application FAQ

Common questions about applications and our answers to them.

Remember to submit more of your questions for us to answer! We will update all FAQ pages periodically.

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1. How does each application on my iPad work?

Here is short video on basic Apple apps:

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2. How do I set up a WeChat account?

First download the app from the Google Play Store (android) or App Store (Apple). Follow the on screen instructions and create a new account. You will need a valid mobile phone number that has not been previously used for another WeChat account. Additionally, you will need someone with a WeChat account to verify you before your account can be created.

3. I forgot my password for an app. What do I do?

There should usually be an option to reset or change your password (commonly labeled "I forgot my password" or something similar) at the bottom of your login screen. Select that and follow the directions given.

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4. How do I install an app?

Android:

  1. Open the Play Store app on your phone.

  2. Find the app that you want to install.

  3. Tap Install (for paid apps you will see the price of the app in place of the Install button)

If you already have the app, it will say Open in place of Install.

iPhone:

  1. Open the App Store app on your phone.

  2. Find the app that you want to install.

  3. Tap Get (for paid apps you will see the price of the app in place of the Install button). 

If you already have the app, it will say Open in place of Get.

5. 我的微信里有些组群我不再感兴趣, 我应该怎么退出组群?

点击您不再感兴趣的组群, 点击右上角的"...", 拉到菜单的最下端, 选"删除并离开组群". (因是从英文版微信翻译的选项名称, 选项名称或与您的微信选项有出入.)

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